8am Appointment Queue Change Posted or Updated on 3 Mar 2026

Important Update: Changes to 8am Appointment Queuing – From 30th March

From Monday 30th March, Grove Surgery will no longer allow queuing outside the practice at 8am to book appointments.

This change is being introduced to:

• Improve fairness and safety for all patients
• Reduce congestion outside the building
• Reintroduce routine appointments that can be booked in advance
• Create a more balanced appointment system

Same-Day Appointments

Patients can still call between 8:00am and 9:00am to request a same-day urgent appointment.

Please note:

• Arriving at the practice before 8am will not provide priority.
• Same-day appointments are allocated based on clinical need.
• We operate a structured appointment system to ensure fairness.

Routine Appointments

We are moving back to offering routine appointments that can be booked in advance.

Further information about how routine appointments will work will be published shortly.

We appreciate your understanding as we improve our access system for all patients

Frequently Asked Questions

Why are you stopping 8am queues?

Queuing outside early in the morning is not fair or safe for patients.
We are moving to a system that improves access and allows routine appointments to be booked in advance.

Can I still get a same-day appointment?

Yes.
You can call between 8:00am and 9:00am to request a same-day urgent appointment.

Same-day appointments are limited and allocated based on clinical need.

Will coming early give me priority?

No.
Arriving before 8am will not give priority and patients will not be seen in order of arrival.

What if I need a routine appointment?

Routine appointments will be available to book in advance.
More information about the routine booking process will be shared shortly.

What if my issue is urgent and no same-day appointments are left?

Our reception team will advise you on appropriate next steps, which may include:

• Booking the next available appointment
• Pharmacy First services
• NHS 111
• Urgent Treatment Centre (if appropriate)