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Grove Surgery
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Call 111 when it's less urgent than 999
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BBC Health News

  • GPs split over assisted dying plans, BBC research suggests14 May 2025 01:37GPs are deeply divided over assisted dying with personal beliefs shaping their views, BBC research reveals.
  • For, against, undecided: Three GPs give their views on assisted dying14 May 2025 01:58GPs from different areas of England tell us how they feel about plans to legalise assisted dying.
  • Government has no clear plan for NHS England abolition, say MPs14 May 2025 00:15Cross-party group of MPs say move is causing uncertainty at time when NHS is under huge pressure.
  • New hope for patients with breast cancer gene13 May 2025 16:04Treating patients with a drug before surgery greatly reduced the chances of the cancer coming back, a small trial found.
  • Child obesity clinics seeing BMIs over 5013 May 2025 08:48Many are from the most deprived areas, and a significant number are neurodivergent or have other health conditions, a study says.
  • Charity boss slams 'reprehensible' health trusts13 May 2025 12:46NHS trusts "try to stop" coroners issuing Prevention of Future Death reports, an inquiry hears.

Booking and Cancelling Appointments

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on See a Doctor or Healthcare Professional (please link to the page), which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – Ring 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, go to Emergency Department (A&E) immediately

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Appointments can be made online, in person and via telephone by calling 0208 548 7520.
  • Emergencies take priority.
  • Routine telephone and face-to-face appointments with the GP are available 2 weeks in advance.
  • Urgent appointments are available on the day. If you feel your issue needs dealing with on the same day then please call the practice between 8.00am to 10.00am to ensure you get an urgent same day appointment.
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally 10-minute slots. Clinicians can arrange a follow up appointment, including a double appointment (typically reserved for complex issues) when required within the appropriate timeframe.
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
  • If you are more than 15 minutes late in arriving for an appointment, you may be asked to re-book.
  • Patients who have missed their appointment will need to contact the practice to re-book an appointment.

Please help us

If you are not able to attend your appointment, please let us know in plenty of time to assign your appointment time to another patient.

Please call us on 0208 548 7520 to cancel appointments more than 24 hours in advance.

Extended opening hours – by appointment only

Monday 6.30pm to 8.00pm

These late surgery appointments are offered on an appointment only basis and the surgery phone lines are closed during these extended opening times.

Additional Information

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

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Grove Surgery

200–202 Chadwell Heath Lane, Chadwell Heath, Romford , Essex , RM6 4YU

  • 0208 548 7520
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