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Grove Surgery
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Call 111 when it's less urgent than 999
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BBC Health News

  • Weight-loss drugs tested in head-to-head trial12 May 2025 01:00Scientists test Mounjaro and Wegovy - the big beasts of weight loss medication - to see which is best.
  • Care providers say overseas worker crackdown 'short-sighted'12 May 2025 10:26Many care workers say it is a rewarding job, so the task is how to get more people in the UK to apply.
  • Doctor accused of falsifying artificial mesh records12 May 2025 06:28Tony Dixon was suspended after mesh surgery was found to have caused harm to hundreds of patients.
  • 'WeightWatchers set me up to fail' - Why diet industry is losing to jabs like Ozempic10 May 2025 16:52As WeightWatchers files for bankruptcy, we examine the competition it faces from weight loss jabs.
  • My bowel had to be removed after years of constipation 12 May 2025 06:14Kathryn Nicklas said embarrassment as a teenager meant she had struggled to advocate for herself.
  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.

Booking and Cancelling Appointments

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on See a Doctor or Healthcare Professional (please link to the page), which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – Ring 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, go to Emergency Department (A&E) immediately

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Appointments can be made online, in person and via telephone by calling 0208 548 7520.
  • Emergencies take priority.
  • Routine telephone and face-to-face appointments with the GP are available 2 weeks in advance.
  • Urgent appointments are available on the day. If you feel your issue needs dealing with on the same day then please call the practice between 8.00am to 10.00am to ensure you get an urgent same day appointment.
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally 10-minute slots. Clinicians can arrange a follow up appointment, including a double appointment (typically reserved for complex issues) when required within the appropriate timeframe.
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
  • If you are more than 15 minutes late in arriving for an appointment, you may be asked to re-book.
  • Patients who have missed their appointment will need to contact the practice to re-book an appointment.

Please help us

If you are not able to attend your appointment, please let us know in plenty of time to assign your appointment time to another patient.

Please call us on 0208 548 7520 to cancel appointments more than 24 hours in advance.

Extended opening hours – by appointment only

Monday 6.30pm to 8.00pm

These late surgery appointments are offered on an appointment only basis and the surgery phone lines are closed during these extended opening times.

Additional Information

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

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Grove Surgery

200–202 Chadwell Heath Lane, Chadwell Heath, Romford , Essex , RM6 4YU

  • 0208 548 7520
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