Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on See a Doctor or Healthcare Professional (please link to the page), which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – Ring 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, go to Emergency Department (A&E) immediately
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Appointments can be made online, in person, and via telephone by calling 0208 548 7520.
- Routine appointments can also be requested online using our patient request form: https://accurx.nhs.uk/patient-initiated/y00155
- Emergencies take priority.
- Routine telephone and face-to-face appointments with the GP are available 2 weeks in advance.
- Urgent appointments are available on the day. If you feel your issue needs dealing with on the same day, please call the practice between 8.00am and 10.00am to ensure you get an urgent same-day appointment.
- Please make one appointment for each member of the family who needs to be seen.
- We try to keep to time, but please be patient if someone before you takes longer than planned.
- Appointments are normally 10-minute slots. Clinicians can arrange a follow-up appointment, including a double appointment (typically reserved for complex issues), when required.
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
- If you are more than 15 minutes late, you may be asked to re-book.
- Patients who have missed their appointment will need to contact the practice to re-book.
Please help us
If you are not able to attend your appointment, please let us know in plenty of time to assign your appointment time to another patient.
Please call us on 0208 548 7520 to cancel appointments more than 24 hours in advance.
Extended opening hours – by appointment only
Monday 6.30pm to 8.00pm
These late surgery appointments are offered on an appointment only basis and the surgery phone lines are closed during these extended opening times.
Additional Information
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.