If you think an immediate home visit is required, please tell the Receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an Ambulance is required, dial 999.
Our GP Practice is keen to ensure that we make the best use of our clinical staff, allowing them to provide the most appropriate care to those most in need of it. For the vast majority of patients, attending an appointment at the Practice is the best option for them and for the Practice staff.
You may think that a home visit by a family doctor (GP) is best for patient care. However, while home visits are convenient for the patient, they actually offer a poorer standard of care compared to surgery consultations.
This is because of:
- poor facilities – for example, soft beds, poor lighting or lack of hygiene
- inefficiency – the doctor could see four to six other equally needy patients in the time taken for one home visit
- patient records, which are required to provide appropriate and safe care, are not immediately available; and
- patient chaperones, who are required to be present for some examinations, are not always available.
Some myths about home visits
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Myth
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Fact
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It is my right to have a home visit.
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Under the GP terms of service, it is actually up to the doctor to decide, in their reasonable opinion, where a consultation should take place.
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I should get a visit because I’m old.
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Our clinical work does not judge based on age alone.
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The doctor needs to check I am ready to go into hospital.
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Paramedics can provide initial lifesaving care, and patients will be cared for appropriately in emergency departments.
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I am housebound.
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Being housebound does not always prevent use of transport.
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Where home visits are not appropriate
Please note this list only includes some examples, and is not exhaustive.
- Children, young people or anyone who is mobile
- Lack of childcare or been drinking alcohol and not able to drive. This is not a medical responsibility
- Cannot get out due to bad weather. Remember that medical staff are also affected by snow, ice or bad weather
- Feeling well, but need a check over to make sure everything is all right. Our priority is seeing those patients who are unwell.
- Other help may be more appropriate – for example, if you think you are having a heart attack or a stroke, please ring 999.
Where home visits are appropriate
Please note this list only includes some examples, and is not exhaustive.
- Terminally ill patients: we have no problems seeing those who are at most clinical need
- Truly bedbound patients: we have no problems seeing those who are confined to bed
- So poorly, the patient would be harmed if moved: we have no problems seeing those who are at most clinical need.
If you think you may need a home visit
If you are poorly and think you need an urgent same day visit, please call us before 11.00am on the day.
- If you are mobile (own legs, using walking aids, wheelchair or scooter), we kindly ask that you see us in the surgery
- The triage nurse or doctor will always consider your request and ensure you are seen by the most appropriate health care professional in the most appropriate location
- An Emergency Hospital admission may be organised for the patient via the ambulance service without first seeing the patient, in cases where their medical condition make that course of action appropriate.
Remember: you do not have an automatic right to a home visit
Under their terms of working, GPs are required to consider home visits for medical reasons only. If you think you require a home visit, please call the surgery before 11.00am. All home visit requests will be medically assessed to check if a visit is appropriate.
Always provide a current landline/mobile number so that the Doctor or Nurse can contact you.