Watch this short video for more information about Patient Participation Groups.
We would like to know how we can improve our service to you and how you perceive the Practice and our staff.
What are patient participation groups and why are they important?
PPGs offer a way for patients and practice staff to talk to each other, to share experiences and ideas, and to work together to improve patient experience at the practice. Doctors and practice staff cannot be registered at the practice they work in and so do not have the experience of actually being a patient there – Patients do! This means that patients can use their voice to identify ways to improve the service that staff might not be in a position to see.
The main purpose of a PPG is to represent patients’ views and work with the practice to make changes. Some PPGs also volunteer to carry out other activities such as health promotion events, acting as advocates to encourage other patients to take responsibility for their own health, setting up support groups, promoting practice services and more.
We welcome patients from all ages and backgrounds to join our PPG. Currently, PPG members arrange to meet at the practice to discuss current issues at a suitable time to them. We encourage the PPG to meet up at least quarterly in a year. We will always ensure that a member of staff is present, this may be a GP, nurse or member of the management team.
Structure of a PPG:
- Chair – Assigned PPG member
- Secretary – Assigned PPG member
- PPG members
- GP
- Practice management team
Depending on the level of participation and activity the PPG may wish to enrol additional roles. Reports, agendas, minutes and action plans should be submitted to the practice.
We have recently lost several PPG members and encourage more patients to get in touch and join our PPG!
If you wish to participate please contact the Practice or complete the online form.
OR: if you prefer, you can download the sign-up form (DOCX, 20KB), print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.